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Premium Service

In cases where our Customer Support Centre could not fix the problem with you over the phone, JURA offers a premium repair Service.
 
All new household JURA fully automatic machines come with a 25 months warranty with free collection and return. (for details please see warranty conditions).
 
For machines not covered under warranty, we have introduced a capped price system so that the repair service does not only assure excellent quality and speed but is also inexpensive. Your advantage is that no matter how many components are replaced you always pay the same flat rate. In the case no replacement parts are required you only pay a small flat rate.
 
For all JURA-Models in household use the following fees apply
(X-Line and GIGA X-Line excluded)

 

Repair without Parts replaced
195,-- AUD incl. GST
Repair with Parts replaced
295,-- AUD incl. GST
Repair for machines over 6 years of age
395,-- AUD incl. GST
Freight (one way – Victoria and Sydney only) 25,-- AUD incl. GST

A warranty of 12 months will apply to any parts replaced during repair. Prices apply to in house service only. For transport options please contact your nearest authorised service partner. 

All prices only valid by contacting the JURA Customer Support Centre or JURA Hospitality Centre. When processing via other authorised service partners additional handling charges may apply. Prices are subject to change without notice.
 
Our Premium repair service includes the following:
 
All internal parts and labour required to repair your coffee machine including wear & tear parts such as grinders and coffee brewing units.
 
In Detail: Entry diagnostic with JURA animation system, failure identification, if necessary repair (exchange of defect components), decalcifying, cleaning, review of all other functions (~ 15 test coffees), exit diagnostic with JURA animation system and end cleaning. 

External Parts and transport costs will be charged in addition. Damage resulting from accidents, lightning, water, fire, improper ventilation, or any cause beyond the control of JURA are not covered by the capped price repair pricing and will be charged parts and labour.You will be amazed; your fully automatic coffee machine will look like new, enhanced immediately with coffee pleasure in perfection and provide many more relaxing moments.