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Premium Service

In cases where our Customer Support Centre could not fix the problem with you over the phone, JURA offers a premium repair Service.

All new household JURA fully automatic machines come with a 25 months warranty with free collection and return. (for details please see warranty conditions).

For machines not covered under warranty, we have introduced a capped price system so that the repair service does not only assure excellent quality and speed but is also inexpensive. Your advantage is that no matter how many components are replaced you always pay the same flat rate. In the case no replacement parts are required you only pay a small flat rate

For all JURA-Models in household use the following fees apply 
(X-Line and GIGA X-Line excluded)
 
Repair with minor parts
$195,-- AUD incl. GST
Jura Care Plus
$275,--AUD incl. GST
Repair with major components
$295,-- AUD incl. GST
Jura Care Plus – Standard $375,--AUD incl. GST
Repair for machines over 6 years
$395,-- AUD incl. GST 
Freight (one way – Victoria and Sydney only)
$25,--AUD incl. GST 

Repair Warranty

Jura Care plus full machine warranty for 12 months. Capped price and over 6 years repair 12 month warranty on any parts replaced during service/repair.

All prices only valid by contacting the JURA Customer Support Centre or JURA Hospitality Centre. When processing via other authorised service partners additional handling charges may apply. Prices are subject to change without notice. 

Repair service inclusions:
All internal parts and labour required to repair your coffee machine including wear & tear parts such as grinders and coffee brewing units.

In Detail: 
Entry diagnostic with JURA animation system, failure identification, if necessary repair (exchange of defect components), decalcifying, cleaning, review of all other functions (~ 15 test coffees), exit diagnostic with JURA animation system and end cleaning.

In Detail:

  • Perform entry diagnostic with JURA animation system
  • Cleaning & Decalcifying
  • failure identification
  • if necessary repair (exchange of defect components) review of all other functions (~ 15 test coffees)
  • Other recommended service procedures as per JURA extranet
  • Perform outgoing diagnostic with JURA animation system
  • End cleaning

External Parts and transport costs will be charged in addition.

Parts and Labour
For all parts and labour required to repair your coffee machine the following pricing will apply:
Labour charge per hour 100,-- AUD incl. GST