General

Welcome to JURA. Thank you for your interest in our company. This Privacy Policy is provided by JURA Australia Espresso Pty Ltd ACN 131 831 297 (“JURA”, “we” or “us”).

JURA is part of a worldwide group of companies and our Head Office entity is JURA Elektroapparate AG (together “JURA International”), to know more details on how JURA International complies with the Swiss Federal Act on Data Protection (FADP), and other applicable data protection laws and regulations such as the General Data Protection Regulators (GDPR), please see  https://www.jura.com/en/about-jura/legal-information

At JURA, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them.

Personal information is information or an opinion about an identified individual, or about an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not, that specifically identifies an individual, or which can be used to reasonably identify an individual, from the information or opinion.

This Privacy Policy sets out how we will use any personal information collected including through the JURA website located at www.au.jura.com, and what security measures we will take to manage and protect that personal information. This Privacy Policy also contains information about your legal rights in relation to the access and correction of your personal information.

In the course of doing business, we endeavour to collect business information only. However, the collection of personal information in some instances is necessary or unavoidable but only in accordance with the Privacy Act

This policy details how JURA manages personal information about you. You should carefully consider this Privacy Policy before submitting personal information to us.

JURA may update this Privacy Policy from time to time without notice to you by publishing a revised version on the JURA website. Please check back to this page prior to submitting personal information to us.

This Privacy Policy does not apply to personal information of JURA’s employees (employees should contact HR for further information).

What information JURA collects and holds

The kinds of personal information JURA collects from you or about you depends on the transaction you have entered into with us, the products and services you or your organisation have contracted us to provide, and the products and services you or your organisation are interested in.
If you are an agent or distributor, then the kinds of personal information that JURA commonly collects and holds from you or about you include: your name, address, phone, fax and mobile numbers, email address, drivers licence details, bank account details, business structure details, trade references and credit card details.

If you are a customer or prospective retail customer, then the kinds of personal information that JURA commonly collects and holds from you or about you include: your name, address, phone and fax numbers, age, email address and bank account details. 

JURA does not require you to provide any personal information when you visit the general JURA website. When you browse the website, you are able to remain anonymous. However, when you browse our website or contact us electronically, we record your IP address, the name of your internet service provider (ISP), browser type, domain names, access times, referring Web site addresses, information regarding the particular pages you visit on our website, geographical tagging, cookies and statistical data. JURA will only use this information for statistical analysis.

When you make a purchase through the JURA website, the types of personal information that JURA may collect and store include your name, billing address, delivery address, phone number, age, financial information and any other information relating to other Orders with JURA.

How JURA collects and holds personal information

JURA aims to collect personal information only directly from you, unless it is unreasonable or impracticable for us to do so. For example, we collect personal information from you or about you from:

  • letters, emails, and any online contact form submitted to JURA;.
  • subscription forms;
  • booking a product demonstration;
  • your customer account application form;
  • orders that are submitted to us;
  • completed warranty documentation;
  • your telephone calls with us, 
  • social media interactions (Facebook, Instagram or LinkedIn); and
  • your activity on and data transmitted through our website (including the online store).

However, in some instances JURA may receive personal information about you from third parties, such as our network of authorised distributors and service agents.

You are able to access the JURA website anonymously, or use a pseudonym when dealing with us, unless:

  • the use of your true identity is a legal requirement; or
  • it is impracticable for us to deal with you on such basis.

You will not be able to place an order with JURA without providing your true and correct personal information to us.

Why JURA collects, holds, uses and discloses personal information

JURA collects, uses, discloses and stores personal information where it is reasonably necessary for us to carry out our business functions and activities. For example, we collect, hold, use and disclose your personal information as necessary to provide our products and services to you or your organisation. If you place an Order on the website, you will be deemed to consent to JURA collecting and using your Personal Information in accordance with this Privacy Policy.

JURA takes steps to ensure that the personal information it stores is current and accurate. JURA discloses your personal information only for the purposes for which we collect it, including to enable you to access the website, to facilitate the delivery of our products to you or to offer you services we provide or may provide in the future.

Our business works closely with related entities such as authorised distributors and service agents, and we routinely disclose your personal information to these third parties for them to assist us in carrying out our business functions and activities. We protect your personal information, with appropriate security measures, and we require these third parties to comply with similar levels of privacy security measures in place.

JURA may also disclose your personal information to JURA International and other entities within the JURA group of companies.  JURA may also disclose your personal information to third parties (including government departments, licensing authorities and enforcement bodies) where required or permitted by law.

JURA also collects, holds, uses and discloses your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions, fraud checks, providing you with information about other products and services offered by us, marketing and promotions, surveys and feedback, warranty work, newsletter communications, statistical collation and website traffic analysis.

Where JURA wishes to use or disclose your personal information for other purposes, we will obtain your consent.

Where JURA uses your personal information for marketing and promotional communications, you can opt out at any time by notifying us. Opt out procedures are also included in our marketing communications.

If JURA does not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide the products and services that you or your organisation have contracted us to provide.

Right to information

On request, JURA can also provide you with written details of the personal information JURA holds about you. JURA will respond to your request within 30 days and expects that in most cases, we will be able to comply with your request. You will not have to pay a fee to make your request to access your personal information (or to exercise any of the other rights in this Privacy Policy). However, we may charge a reasonable fee for matters associated with complying with your request (eg, voluminous documentation and/or specific methods of access). You can also ask for your personal information to be corrected if necessary.

If particular circumstances apply, the Privacy Act permits JURA to deny your request or limit the access we provide. If your access is denied or limited, you will be informed in writing of the reason that your request was denied.

If you wish to access any personal information held by JURA about you, please contact JURA on the details below.

For any privacy and data-protection matter that sits outside the Australian privacy jurisdiction, you may have rights in other jurisdictions.  This may include the right to enforce your claim in court or to lodge a complaint with the responsible data protection authority in the relevant jurisdiction. For example, the responsible data protection authority in Switzerland is the Federal Data Protection and Information Commission (http://www.edoeb.admin.ch). Please contact JURA International on the details below for further information.

Links to other providers

The JURA website contains links to the websites of partners and authorised JURA specialised dealers. If links are provided to the websites of other providers, JURA makes no representations in relation to the content on those websites.

Principles of security

In order to protect the personal information that JURA holds against accidental or intentional misuse, manipulation, loss, destruction or access by unauthorised persons, JURA has taken appropriate technical and organisational measures. JURA works with security experts to continually monitor data security.

Your personal information is held and stored on paper, by electronic means or both. JURA has physical, electronic and procedural safeguards in place for personal information and takes reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure:

  • Data held and stored on paper is stored in lockable filing cabinets, secure premises, secured entry and monitored alarms.
  • Data held and stored electronically is protected by encryption, limited access via file passwords, and files designated read-only or no access.
  • Data held and stored online is protected by internal and external firewalls, limited access via file passwords, and files designated read-only or no access.
  • Data stored or archived off-site is contained within secure facilities.
  • Where JURA discloses personal information to third parties (including contractors and affiliated businesses located locally and overseas), our contractual arrangements with them include specific privacy requirements.
  • JURA’s staff receive regular training on privacy procedures.

Destruction and De-identification

JURA will retain your personal information whilst it is required for any of our business functions, or for any other lawful purpose.

JURA uses secure methods to destroy or to permanently de-identify your personal information when it is no longer needed:

  • Paper records are shredded or sent for secure destruction.
  • Electronic records deleted from all locations, to the best of our ability, or encrypted and/or placed beyond use.

Overseas disclosure

JURA is a member of the worldwide JURA group of companies, with presence in over 65 countries around the world. In the course of doing business with you, we are likely to disclose some of your personal information to overseas recipients, including our Head Office, which is located in Switzerland. However, we will only do so where:$

  • it is necessary to complete the transaction you have entered into; and
  • you have provided consent; or
  • we believe on reasonable grounds that the overseas recipient is required to deal with your personal information by enforceable laws which are similar to the requirements under the APPs; or
  • it is otherwise permitted by law.

For JURA International’s Privacy Policy, see  https://www.jura.com/en/about-jura/legal-information

Cookies

Several areas of the website use cookies. These are used to make our site more user friendly, effective and secure. Cookies are small text files which are stored on your computer and saved by your browser. Cookies can be used to establish the usage behaviour of JURA's customers and therefore assist JURA to continuously adapt the content of the website to JURA's customers' needs.

Most of the cookies used on the website are "session cookies", which will be automatically deleted after your visit.
Most web browsers accept cookies automatically. If you would prefer not to communicate this information with JURA, you can change your browser settings. JURA does not warrant that all content on the website will be functional if you change your browser settings.

Use of Facebook social plugins

JURA's Website uses social plugins from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). The plugins are identified by a Facebook logo or the words "Facebook Social Plugin".

When you access a web page containing one of these plugins, your browser connects directly with the Facebook servers. The content of the plugin is transferred from Facebook directly to your browser, which will automatically incorporate this content into the webpage.

By using plugins, Facebook can see that you have accessed a particular page on JURA's Website. If you are logged into Facebook, Facebook will be able to link your visit to the JURA Website to your Facebook account, even if you have not pressed the "Like" button. If you interact with the plugins, for example by pressing the "Like" button or leaving a comment, the relevant information is sent from your browser directly to Facebook.

Even if you do not have a Facebook account, Facebook is able to collect data about you (including your IP address). Please refer to the Facebook data protection notices for the purpose and scope of data capture, further data processing and use of data by Facebook and your rights and options for protecting your privacy.

If you do not want Facebook to collect data about you when you visit JURA's Website, you will need to log out of your Facebook account prior to accessing the JURA Website.

You can also use add-ons to install plugin blockers for your browser.

Facebook Pixel

Based on our legitimate interest, we apply within our website the “Visitor Action Pixel” of Facebook Inc., 1 Hacker Way, Palo Alto, CA 94025, USA (“Facebook”), to be able to measure the effectiveness of online marketing measures. Tracking pixels (which are also referred to as Clear GIFs, Web Beacons or Pixel Tags) are small code units which are installed in or on a website, mobile app or advertisement. These tracking pixels can enquire certain information about your browser and your device, such as for example, operating system, browser type, device type and version, linking website, visited website, IP address and other similar information. With its help we can track your actions after you have seen a Facebook advertisement and/or have clicked on it and then placed an order. This way, we can record the effectiveness of the Facebook advertisements for statistic and market research purposes. The thus recorded data are anonymous for us, that means that we can neither see any of your personal data nor amalgamate these with other information about you.

However, this data is stored and processed by Facebook. Facebook can therefore comprehend the behaviour of those who have clicked on an advertisement in the member section of Facebook and were transferred to our website. By using cookies, that is text files which are stored on your computer, Facebook can then identify you in the member section of Facebook and optimize the efficiency of advertisements, e.g. offer advertisements directed at target groups. This only concerns you when you have an account with Facebook and are logged into the member section of Facebook. If you are not a Facebook member, you are not affected by this data processing.

Facebook is certified under the EU-US and Swiss-US Privacy Shield agreements and thus offers a guarantee of compliance with European and Swiss data protection law. Further information in this context can be found at https://www.privacyshield.gov/participantid=a2zt000000001L5AAI&status=Active.

General information regarding Facebook’s usage of data, your respective rights and the possibilities of protecting your privacy can be found in Facebook’s data use directive at https://www.facebook.com/policy. Specific information and details regarding Facebook’s Visitor Action Pixel and its functioning can be found in Facebook’s help section at https://www.facebook.com/business/help/651294705016616. If you want to object to the data collection through Facebook’s Visitor Action Pixel, you may do so via https://www.facebook.com/settings?tab=ads.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website will be transmitted to Google and stored on servers in the United States. In case of activation of the IP anonymization on this website, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do so, you may not be able to use the full functionality of this website. In addition you may prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.
If your browser (eg. on your smartphone) does not support the above mentioned add-on from Google, you can disable Google’s Analytics cookies by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when using this website: Disable Google Analytics.

Google Floodlight

Our website uses Google Floodlight activity tags, a feature provided by Google Inc. (“Google”) to manage advertising campaigns.

Google Floodlight activity tags are tracking codes which are implemented on our website to track and report conversions for our advertisements from social media channels. These codes collect data for us to use in re-marketing to website visitors who have visited a specific location of our website and enables us to understand the content with which you have engaged on our website so we may subsequently deliver targeted advertisements to you.
We use “global site tags” for Google Floodlight activities, which sets new cookies on the user’s domain, and stores a unique identifier for a user or the ad click that brought the user to the website.  We also use “Website Visits” tags and “E8 Registrations” tags to collect conversion data relating to specific pages or events that we are tracking on our website.

This conversion data is stored within the Google Floodlight activity system where reports can be generated on how different campaigns have performed based on the number of conversions.  The Google Floodlight activity tags do not contain any personal data and are not used for personal identification. For example, we can determine the number of users who have visited our website or viewed a specific product and evaluate it for statistical purposes, but we cannot identify you personally.

You can opt out of our use of activity tags for advertising, by visiting Google's Ads Settings page (https://adssettings.google.com/) or selecting the appropriate settings on your browser.  For more information about Google Floodlight and Google's privacy policy, please visit: https://www.google.com/privacy/ads/.

The Trade Desk

Our website uses The Trade Desk platform, a Demand Side Platform (“DSP” or “Platform”) provided by The Trade Desk Inc. The Trade Desk provide technology that helps advertisers and their advertising agencies manage digital advertising campaigns across many channels, such as websites, apps, audio, smart TVs, and other video. 

The Trade Desk collect and use data both to help ensure that the ads you see are relevant and to measure and report on their effectiveness. The Trade Desk Platform uses data to produce a mapping of devices that might be related to each other, meaning that they might be used by the same person or by people within the same household. This helps advertisers better target and measure their campaigns, as well as limiting the number of times the same person or household sees an ad.

The Trade Desk is a member of the Network Advertising Initiative (NAI) and adheres to the NAI’s 2020 Code of Conduct. The Trade Desk also follows the industry self-regulatory guidelines of the Digital Advertising Alliance, the Digital Advertising Alliance of Canada, and the European Digital Advertising Alliance.

The Trade Desk also implements and adheres to the specifications and policies of the IAB EU Transparency & Consent Framework as part of our compliance with EU data protection law. The Trade Desk’s identification number within the Framework is 21. See https://iabeurope.eu/transparency-consent-framework/ for more information.

You can opt out of our use of The Trade Desk Platform, by visiting http://www.adsrvr.org.

Newsletter

JURA would like to contact you from time to time in order to introduce you to products and services that may be of interest to you and to inform you about news. You therefore have the option of subscribing to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter. In order to provide you with targeted information and to be able to address you personally, we also collect and process voluntarily provided information such as first and last name.

The legal basis for the processing of your data is the existence of your consent. To subscribe to our newsletters, we use a double opt-in procedure. This means that after providing your e-mail address, we will send you a message to the specified e-mail address, in which we ask you to confirm that you wish to receive the newsletter. The confirmation is made by clicking on the activation link contained in the message.

In addition, the date and time of registration are collected during registration. We process this personal data on the basis of our legitimate interest. We need them to send you the newsletter.

Of course, you have the option of unsubscribing from the newsletter at any time. In this case, click on the link «Unsubscribe newsletter» in the newsletter you receive. Successful opt-out is confirmed by viewing a web page. Or please send your revocation to the following e-mail address: info@au.jura.com.

We use Evalanche to send out our newsletter. Evalanche will not pass on the data described here to third parties. Evalanche is an analysis service of SC-Networks GmbH, Würmstraße 4, 82319 Starnberg. Evalanche uses "cookies", which are text files placed on your computer, to help the newsletter analyse how users use the newsletter. The information generated by the cookie about your use of the newsletter (including your IP address) is read out and sent to a server in Germany. 

The newsletter contains so-called tracking pixels. This is a thumbnail that lets us know if a newsletter has been opened by you or not. As part of this retrieval, technical information such as information about the browser and your system, the device used and the mail client as well as your IP address and time of retrieval are first collected. This information is used for the technical improvement of the services based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined with the help of the IP address) or the access times.
The statistical surveys also include determining whether the newsletters are opened, when they are opened, which links are clicked and whether the delivery of the e-mails was successful. In addition, the reading time is recorded, whereby this is only done on a target group basis.

For technical reasons, this information can be assigned to the individual newsletter recipients, but it is neither our effort nor that of SC Networks/Evalanche to observe individual users. Rather, the evaluations serve us to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users. In order to be able to send you newsletters tailored to your needs, explicit tracking consent is required. 

If you have consented to this, you agree that a personal user profile will be created on the basis of your data in order to better adapt websites and newsletters on products, services and market trends to your needs. This allows SC-Networks GmbH to provide you with information that corresponds to your specific interests. Furthermore, you agree that your personal usage behaviour on websites and in dealing with all e-mails of SC-Networks GmbH is recorded through the use of cookies and tracking technology. You can revoke your consent to the creation of a personal user profile at any time. Furthermore, you have the option of revoking your consent to tracking by using the tracking unsubscribe link in each newsletter.

Complaints and concerns

JURA has procedures in place for dealing with complaints and concerns about our practices in relation to the Privacy Act and the APPs. We will respond to your complaint in accordance with the APPs. For more information, please contact us on the details below.

How to contact JURA

JURA has an appointed Privacy Compliance Officer to assist you with any inquiries, complaints or feedback you may have, who can be contacted at:

The Privacy Compliance Officer
JURA Australia Espresso Pty Ltd
7-9 Hall Street 
Hawthorn East VIC 3123
Australia
Tel: 1300 285 872  
Email: privacy-au@jura.com
Policy Updated: March 2024

Our JURA International team has appointed the following contacts:

JURA International Details
JURA Elektroapparate AG 
Kaffeeweltstrasse 10
4626 Niederbuchsiten Switzerland 
Email: dataprivacy@jura.com 
Website: https://ch.jura.com 

JURA International Representative Details
Swiss Infosec (Germany) GmbH
Unter den Linden 24
10117 Berlin Germany
Email: jura.dataprivacy@swissinfosec.de