Please contact the JURA online store hotline on 1300 285 872 (1300 aujura) prior to sending any Products to JURA for return. This will ensure that your Order is accepted for return without any unnecessary complications.
Returned Products will only be accepted when they are returned unused, in their original packaging and within 8 days of receipt. JURA will not accept any item for return unless the original delivery slip has been returned with the Product.
JURA will only accept returns of hygiene and care items (including cleaning tablets, CLARIS filter cartridges and descaling tablets) when they are returned unopened and in their original packaging.
For a description of how to return items, please consult your customer account or follow the link in your customer orders confirmation.
Once your return has been received and accepted by JURA, the purchase price will be reimbursed to you, to the account used for payment of the Order. Please allow up to 7 days for your refund to be processed. There may be a further delay in your receipt of the refund will depend on the period of time it takes your financial institution to finalise the refund.
You must return any Products to JURA at your own cost. The date of the post mark or on which the logistics firm confirmed receipt is binding for returns.