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Warranty policies

JURA Australia Espresso Pty Lid warranties the product to be free from defects in materials and workmanship for a selected period from original date of purchase as printed in the invoice when used for its intended environment. Should a product be used in a commercial application the warranty period is limited to 12 months.

THE FOLLOWING IS NOT COVERED UNDER WARRANTY

  • Periodic maintenance (cleaning & descaling) and repair and replacement of parts due to normal wear and tear
  • Any modification or changes to upgrade the product from its normal purpose as describe in the instruction Manual
  • The fading or discolouring of panels and chrome accented accessories caused by exposure to caustic elements, dishwasher, abrasive cloths etc.
  • Damage resulting from:
  1. Misuse, including but not limited to failure to use the product for its normal purpose or in accordance with JURA’s instructions on proper use and maintenance
  2. Failure to use the Claris filter in accordance with JURA’s instructions
  3. Use of descaling or cleaning tablets other than JURA branded products
  4. The presence of insects or vermin. Pest infection
  5. Foreign agents
  6. The use of product that are not designed for these machines
  7. Repairs performed by non-authorized Service centres or the customer him-self
  8. Negligence, accidental or otherwise
  9. Accidents, lighting, water, fire, improper ventilation or any cause beyond the control of JURA

Domestic

 Category  Description  Warranty
 Coffee Machines  Fully automatic coffee machine  25 Months
     
 Accessories  Milk Frother  12 Months
   Cool Control Basic 1l  12 Months
   Cool Control Basic 0.6l  12 Months
   Cup Warmer  12 Months
   Accessory drawer  12 Months

Professional Products

 Category   Description  Warranty
 Coffee Machines  Fully automatic coffee machine  12 Months
     
 Accessories  Glass Cup Warmer  12 Months
   Cup warmer  12 Months
   Professional Accessory Drawer  12 Months
   Compressor Cooler Pro  12 Months
   Cool Control Basic 1l  12 Months
     
 Factory serviced machines  all products  12 Months